Contact Stockey

Get help with strategy building, data setup, exports, and deployment handoff.

Contact Stockey for product questions, onboarding guidance, broker historical-data setup, CSV format help, package export issues, billing support, and legal/privacy inquiries. Stockey support does not provide investment advice or buy/sell/hold recommendations.

Email supportPrivacy & security

Mailto only. No forms, uploads, tickets, or live chat are created from this page.

Support routing guide
mailto only
Ticket prep
Account email
Route or page
Strategy or export ID
Broker name if relevant
Expected result
Actual result
Do not send
  • Broker passwords
  • API secrets
  • OTPs
  • Full access tokens
  • Unredacted screenshots
  • Restricted market data
No investment adviceNo buy/sell/hold guidanceNo broker-account operationNo credential sharingSupport boundaries applySafe support routing

Choose the right support path

Use the most specific mailbox so the request can be triaged correctly. These links open email only; they do not submit forms, upload files, create tickets, or trigger live chat.

Strategy Builder help

[email protected]

Rule structure, assumptions, parameters, StrategySchema review boundaries, and builder navigation.

[email protected]

Pine Converter help

[email protected]

Pine logic import, assumption extraction, conversion review, and package preparation.

[email protected]

Broker historical-data setup

[email protected]

Historical-data setup screens, instrument selection, data availability, and setup checklists.

[email protected]

CSV upload and format

[email protected]

CSV columns, timestamp issues, missing candles, instrument fields, and data-quality warnings.

[email protected]

Package export support

[email protected]

Generated package downloads, package structure, .env.example, and dry-run-first guidance.

[email protected]

General contact

[email protected]

Use this route when the request does not clearly fit another category.

[email protected]

Support boundary matrix

Support can explain the product workflow and safe setup patterns. It cannot decide what to trade, how much capital to use, or whether a strategy should be used in a self-hosted environment.

Stockey support may help with

  • Product navigation
  • Strategy Builder workflow
  • Pine import workflow
  • CSV format guidance
  • Broker historical-data setup checklist
  • Historical test report explanation
  • Package export process
  • Deployment handoff checklist
  • Billing/export access
  • Privacy and account questions
  • Security issue intake
  • Documentation guidance

Stockey support does not provide

  • Investment advice
  • Buy/sell/hold recommendations
  • Portfolio management
  • Broker account operation
  • Credential handling
  • Urgent market-position support
  • Operating user environments
  • Guaranteed performance review
  • Tax advice
  • Legal advice
  • Broker-customer-service replacement

What to include

The fastest support messages are specific, redacted, and bounded to the workflow that failed.

account_email
Use the email on the Stockey account
route
Page, workflow, or export area
strategy_id
Include only if visible and safe
broker
Name only, no credentials
csv_sample
Header or one safe row only
screenshot
Redacted before sending
error_message
Exact text if available
time_seen
Approximate time of issue
routing snapshot
route=support
category=historical_test_setup
secrets_attached=false
safe_sample=csv_header_only

Credential safety protocol

Stockey support should focus on documentation, checklist guidance, example configuration values, and safe setup patterns.

credential safety

Broker passworddo not send
OTPdo not send
API secretdo not send
.env valueskeep local
User environmentuser-controlled
Screenshotsredact first
Example of what not to send: API_KEY=[redacted secret]

Deployment handoff checklist board

Deployment handoff support may explain the generated package, dry-run-first setup, VPS/static IP checklist, example environment values, broker setup checklist, and logs/alerts checklist. It does not mean Stockey controls the user environment, operates the broker account, or makes trading decisions.

Package review

  • Self-hosted package
  • .env.example only
  • Generated files reviewed

Environment setup

  • User-local credentials
  • Dry-run first
  • Live disabled by default

Infrastructure checklist

  • VPS/static IP checklist
  • Broker session checklist
  • Logs and alerts

Support boundary

  • User-controlled environment
  • No broker account operation
  • No trading decisions

Security intake

If you believe you have found a security issue, contact [email protected] with a clear description, safe reproduction steps, and potential impact.

Affected route or featureReproduction steps where safePotential impactAccount security concernAbuse or misuse reportCredential exposure concern

Do not include secrets, credentials, private keys, or third-party confidential data in the first message.

[email protected]

Privacy and legal routing

Use these routes for Privacy Policy, Terms, Risk Disclosure, data handling, deletion/export requests, or product-boundary questions.

Privacy questions

Privacy Policy, data handling, deletion/export requests, and account data questions.

[email protected]

Terms and risk

Terms, Risk Disclosure, and product-boundary questions.

[email protected]

Account data support

Questions about account data, privacy choices, deletion/export requests, and policy updates.

[email protected]

Response expectation matrix

Response timing can vary by request type and support availability. This page does not promise a specific response time or guaranteed support window.

Standard support

Email support

Response timing can vary by request type and support availability.

Paid deployment handoff

Where available

May cover checklist guidance for user-controlled self-hosted setup.

24-hour support

Not promised

This page does not promise a specific support window.

Emergency trading support

Not provided

Stockey does not operate broker accounts or manage urgent trading events.

Broker account support

Not provided

Users must contact their broker for broker-account service issues.

Legal or tax advice

Not provided

Contact qualified advisors for legal, tax, or regulatory advice.

Support without secrets

Need help building safely?

Use the right support path, avoid sending secrets, and keep trading decisions, broker access, and environment control in your own environment.

[email protected]Read documentation